MSAA: How MSAA Can Help - Toll-Free Helpline
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Home > How MSAA Can Help > Toll-Free Helpline
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Toll-Free Helpline

A toll-free Helpline allows individuals with MS, family members, care partners, and friends, to speak directly with one of MSAA's experienced specialists who have a social services or counseling background.

MSAA's Helpline may be reached by calling: (800) 532-7667, extension 154 Monday through Friday, 8:30 am to 5:00 pm, eastern time or by emailing As noted above, MSAA’s Helpline closes at 5:00 pm eastern time. If this is a life-threatening emergency, please dial 911. You can also reach the National Suicide Prevention Hotline at 1-800-273-TALK and the National Domestic Violence Hotline at 1-800-799-SAFE for 24-hour assistance.

If you would like to chat live via your computer with one of MSAA’s trained professionals, learn more about our online MS Chat feature.

Helpline specialists are available to assist individuals with MS, and the people close to them, adapt to the changes they may be experiencing, as they go through a life-long process of adjustments to best suit their evolving needs. MSAA's specialists can offer encouragement to clients and their care partners to identify obstacles and discover ways to overcome them. Helpline specialists may also recommend the program(s) offered by MSAA and other resources that would be of help to the caller, and assist him or her with the application process.

MSAA's Helpline is an excellent resource for learning about professionals specializing in MS. For instance, MSAA's specialists can provide contacts for and/or information about:


  • MS research centers nationwide
  • Patient education
  • Medication assistance programs
  • Social Security programs
  • Americans with Disabilities Act
  • Employment issues
  • Vocational rehabilitation
  • Attorneys specializing in disability law
  • Advocacy groups nationwide
  • Mental health counselors
  • Safety tips
  • Physical therapy
  • Occupational therapy
  • Exercise
  • Overall healthcare information and resources
  • Transportation
  • Support groups nationwide

MSAA's Helpline specialists can also help a client prepare for a visit to his or her physician. Under the direction of MSAA's chief medical officer, specialists can provide much information about symptoms, how they are managed, and medications for the treatment of MS. From this, clients and care partners may prepare questions for their healthcare professional. Additionally, Helpline specialists may assist clients with the management of their overall healthcare.

Individuals with MS, care partners, family members, and friends are invited to call or email MSAA's Helpline. Specialists are there to listen, provide reassurance and encouragement, answer questions, and link individuals to appropriate services.

MSAA is also pleased to offer a blog, MS Conversations featuring timely, interactive discussions of topics important to the entire MS community.

"I want to thank you for your incredible ability to educate, calm, support,
and the way you helped me feel less mentally isolated in this new adventure."
Kaylen - Cherry Hill, NJ

"It is with my utmost delight to inform you of how I have been consistently supported with innumerable compassion through the efforts of your incredible organization and my guardian angel (Helpline specialist). I have been speaking with her on an ongoing basis for quite sometime with incredible results on my end. I have gained an incredible amount of esteem, tranquility, and control of my bout with multiple sclerosis on many levels."
Anne - Margate, FL

Last Updated on Wednesday, 27 May 2015 06:59